Support
Contact us
Email is the fastest way to reach the TrichoMap team:
admin@trichomap.comWe respond within 1 business day (Monday–Friday, 9am–6pm PT).
Getting started
- Download the app from the App Store or Google Play.
- Tap Create account on the sign-in screen and complete the signup wizard (about 3 minutes).
- After email verification, you'll land on your Patients tab — tap + Add to enter your first patient.
- Open the patient, tap Capture photos, and follow the 10-angle prompts.
Frequently asked questions
How do I reset my password?
On the sign-in screen, tap Forgot password? Enter your email and follow the link we send. Codes expire after 15 minutes for security.
How do I add another clinician to my practice?
Only Practice-tier accounts can invite additional clinicians. Go to Settings → Users & access → + Add, enter the colleague's email, and mark them as Provider or Admin. They'll receive a 6-digit invite code by email to set up their account.
How is my patients' data protected?
All data is encrypted in transit (HTTPS/TLS) and at rest. Photos are stored in isolated per-clinic buckets; no clinic can access another's data. TrichoMap signs a Business Associate Agreement (BAA) with practices handling PHI — see the BAA for terms.
Can I cancel my subscription anytime?
Yes. Go to Settings → Billing and tap Cancel subscription. Your plan stays active until the end of the current billing period, and your patient records remain accessible for consultation for 6 months after cancellation. You can request a full export of your data at any time by emailing admin@trichomap.com.
How do I delete my account?
See the Account & data deletion section below for the in-app steps and the email-based option for users who can't sign in, plus what data is deleted vs. retained.
Why can't I find a medication in the picker?
TrichoMap ships with a curated global medication catalog (finasteride, minoxidil, dutasteride, spironolactone, and many others). If yours isn't there, type the name in the free-text field — it will be saved to your clinic's library automatically for next time.
How do I request a data export?
Email admin@trichomap.com with your practice name and the account email. We'll send a download link within 15 business days. The export contains every patient record and photo your practice holds, in both human-readable HTML and raw JSON formats.
The photo capture isn't working / uploads are slow.
Check your Wi-Fi signal — trichoscopy photos are 5–10 MB each. If uploads still fail, force-close the app and reopen. If the problem persists, email support with your device model, iOS/Android version, and a brief description of what you tried.
Account & data deletion
You can permanently delete your TrichoMap account and the data associated with it at any time. There are two paths depending on whether you still have access to the app.
Option 1 — Delete from inside the app (fastest):
- Open the TrichoMap app and sign in.
- Go to Settings → Account.
- Scroll to the bottom and tap Delete my account.
- Confirm your password when prompted.
Option 2 — Email us (if you no longer have the app installed or can't sign in):
- Send an email to admin@trichomap.com from the email address on your TrichoMap account.
- Include your practice name and the account email in the message.
- We verify your identity via that email address, then process the deletion within 30 days (usually within 3 business days).
What gets deleted:
- Your user profile (name, email, credentials, NPI, password).
- Your clinic's patient records, visit notes, photos, treatment plans, and clinical scale scores.
- Your billing details and Stripe customer record (the subscription is cancelled first).
- Staff invitations and any pending patient invites you created.
What is retained, and for how long:
- Audit logs (who accessed which record, when) — retained for 6 years as required by HIPAA §164.316(b)(2). These logs are keyed to internal identifiers and do not contain patient photos or clinical content.
- Billing records (invoices, tax records) — retained for 7 years for tax and accounting compliance.
- Patient records after subscription cancellation — kept accessible for 6 months so you can consult prior visits or request an export before final deletion. If you request account deletion (as opposed to just cancelling), this 6-month grace period is skipped and records are removed on the standard 30-day timeline.
Want an export before you delete? Email admin@trichomap.com and we'll send a download link with every patient record and photo your practice holds — in both human-readable HTML and raw JSON — within 15 business days.
Legal & privacy
Privacy Policy Terms of Service Business Associate Agreement De-identification SOP